Announcing our New Help Desk and Customer Service Center

XRoads Networks has launched a new helpdesk platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, XRoads Networks site provides a centralized outlet for all communication channels and is an ideal solution for building your online community.

The integrates multiple customer service solutions into a single site. Features include:

  • A support ticket system
  • Online community
  • Live chat software
  • Knowledge base software
  • A self-service helpdesk portal
  • A task management system
  • Customer satisfaction surveys